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Q & A


What is the delivery time?

What is your return policy?
Do you offer wholesale prices?
How realistic are the images on your web site?
How durable are your accessories
?
How is an accessory’s length measured?
What should I do if I need repair later on?
How can the accessories be cleaned?


What is the delivery time?

Standard Shipping: 2 – 4 Weeks to arrive, no tracking information provided. Expedited Shipping: 4 – 6 business days to arrive, tracking information provided. Express Shipping: 2 business days to arrive, tracking information provided.   Please allow 3 days for your items to be handmade in addition to the shipping times specified above.

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What is your return policy?

You can send the item back for a return or exchange within 7 days of receipt. Please note that there will be an additional shipping fee charged for exchanges.

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Do you offer wholesale prices?

Yes we do.  Find out more about wholesale.

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How realistic are the images on your web site?

The accessories displayed are slightly smaller (about 75%) of the actual size.  The real colors have more depth than shown on the web.  Generally, customers have told us that our accessories look better in real life than on the site.

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How durable are your accessories?

Our accessories are suitable for all-day wear. However, common sense dictates to remove them during activities which may cause damage.

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How is an accessory’s length measured?

An accessory is measured in inches from end to end, excluding the finding (reel, clip, ends, ring, clasp).

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What should I do if I need repair later on?

It may happen that you will need a repair.  A local bead store can help.  Alternatively, contact us and we will do our best to help. Please note that there will be an additional shipping fee charged for repairs.

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How can the accessories be cleaned?

A simple glass-cleaning cloth can be used to shine your beaded jewelry.  Brush the beads gently.  Never use chemical cleaners or shiners.  Do not scrub, soak, or aggressively wash your accessory.

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If we haven’t answered your question please contact us.